Adobe: The next hijacker

July 6th, 2008 by sameer | Posted in Adobe |

PDF is the format of choice for floating around documents. I just got a new system set-up and needed to open a PDF file. So I head over to Adobe’s website to download what I have always known to be Adobe Reader. I have done this countless times in the past over the years, but this time around, I am quite surprised.

1. I go to download Acrobat Reader 9 at Adobe.com and find this download page
   
   I have no idea why I should be asked to download the Free eBay Desktop bundled with Adobe Reader, so I uncheck it.
2. Then my eye wanders up and I don’t know why I am getting a forced inclusion of "Acrobat.com on Adobe AIR". What does that even mean?
3. Well, I want to find out, so I proceed by clicking the "Download Now" button.
4. It makes firefox tell me that it has just "prevented www.adobe.com from asking me to install software on my computer"
   
5. What the … I think! Why is Adobe installing a firefox-addon to my computer. All I want is the freaking reader so I can view pdf files. Wait a sec, is this just the browser plugin, so that I can view documents inline?
6. I ask Firefox to allow it to download software and this is what I get:
    
   Adobe DLM? Download Manager? Am I on a 33.3kbps serial modem connection? When was the last time I needed a download manager? I don’t want a download manager to download the freaking reader. At this point, I have already decided to blog about how awful this is, so I go on to document this completely.
7. So I click "Install Now". Firefox does its thing and asks me to restart my browser.
   
   How annoying, I think. I hit the "restart firefox" button.
8. When firefox restarts, this Adobe DLM addon spawns some executable which is, of course, detected by Windows UAC (yeah, I haven’t got around to disabling UAC yet), asking me if I want to allow the spawned process to do what it wants to do. I allow it.
9. It opens up a download manager screen
    
10. As I wait for this "Adobe DLM powered by getPlus" I suddenly see what I have rarely seen in a RTM version of firefox:
    
    This is firefox 3. I wonder what the DLM is trying to do, but is has just crashed my firefox
11. I click on "close program" and the corresponding Adobe DLM window also disappears.
12. Hmm, so what’s going on here. Firefox is back on but the DLM process is not visible, nor is there any download manager.
13. Wait a sec, what’s that new link on my Desktop?
     
    Oh, look! It is asking me if I want to continue downloading. So that’s why you have a download manager, because the crappy download manager prevents you from downloading at one go? A very boot-strapped problem this.
14. At this point. I was going to uninstall everything from my firefox and my computer and go with Ghostview or something. But I just wanted to know where this all goes. So I double click on that desktop shortcut
15. I again get a UAC prompt:
    
    I allow that and move on.
16. Finally, when the download manager is at 99%, it spawns the familiar windows installer for Acrobat that I am used to seeing.
17. However, without any warning, or prompt, it silently exits. Is it done? Apparently so, because I have two fresh desktop shortcuts:
     
18. I know what Adobe Reader 9 will be. But what the heck is Acrobat.com?Oh, that was the AIR version of their site. Let’s take a look. So I click on the Acrobat.com desktop shortcut.
19. Oh, the Office Killer!
    
    The above window is an AIR window. Not a browser window, nor an application window in the traditional sense.
20. Here are the other services it is advertising:
    
21. Of course, clicking on anything makes you register or sign-in

I might have been more receptive to the other services and checked them out if they were not forced to me. I do not think this is any different from what Apple did a couple of months ago when it force-installed the Safari browser on un-suspecting Windows users as a software update for iTunes and Quicktime.

There is a clear line that users don’t expect respectable companies to cross. Adobe has always been a little on the bloat side with it’s reader; but this time it has gone too far. Most users will probably end up with an unwanted Ebay Desktop installation, an unwanted Firefox extension DLM, and an unwanted Adobe.com AIR installation.

Gotta get back and uninstall all the sh** from my computer and go get my Ghostview! If all you want is view PDF files, I recommend that’s what you should do to! Skip Adobe, they obviously do not respect you.

[Update: Corresponding discussion at Mozillazine or the alt.comp.freeware google group titled I installed Adobe Reader 9 - WARNING! ADWARE AND BUNDLEWARE!]